Questions and answers about online casinos (FAQ)

When playing or wanting to gamble in online casinos, there are many unanswered questions. Here we try to explain and answer the most important ones. If you want to ask a question yourself, you can do so entirely anonymous with professional gamblers do.

Security questions

Are online casinos legal?

Yes! But it is important to make sure that when you play in Germany that the casino has a German gambling license. All other casinos are in a gray area, but even there we have not had any negative experiences.

Online casinos with a German license:

Sunmaker , DrückGlück, or Mr. Green

How safe are online casinos?

Very sure! Your data is encrypted when you register or when you play. We are not aware of any cases where data has disappeared or been released in any form. As far as we know, passwords or email addresses have not been misused either.

What about fraud?

Negative! Of course there are always allegations of fraud from players who have lost a lot of money. However, most of them have a very thin bottom. Really real evidence that an online casino has cheated has not yet come to our eyes.

Our tip:

You should always be clear before playing that every online casino has terms and conditions and the casino adheres to these in cases of hardship. Therefore, even if there is a lot to read, always read the terms and conditions of the respective casino or ask the support.

Questions about the process

It is important that you always enter your correct data when you register in an online casino. Fake data means that you cannot verify yourself if you have won something or want to deposit money.

When making a deposit or withdrawal, you will be asked for documents confirming your identity, otherwise the casinos will refuse to withdraw the money. Unfortunately, we already had to make this experience in our early days.

Our tip:

Always enter the real real data to avoid unnecessary stress.

What if i won money?

We know that from our own experience. The first thought, what about my winnings? Will I also get the money paid out? Every time one is excited and worried.

Therefore we recommend:

  • Take a screenshot of every win, e.g. with a free one Snipping tool (This is preinstalled on every computer from Windows 7 onwards).
  • The cpl. Screen with time, date and the session number of the game can be seen.
  • Also take a picture of each withdrawal request with the time, date, etc.
  • Write to the support directly that the payment should be processed as quickly as possible and attach the screenshots if possible.

All my money is gone, now what?

You are not the first or the last to have lost a lot of money in online casinos. Be aware that paid and lost money is gone! As in a casino or amusement arcade, you have no claims to the lost stake.

In very few cases, as with us, there is money back if you can prove that the system has made a mistake. How, for example, the money was withdrawn during a game round, but the system, website or internet connection was faulty. But you can only prove it if you take part in the game, for example Ashampoo Snap 9 . With it you can record your entire screen like a video.

General questions

Can I outsmart an online casino?

No! As in casinos, the systems are monitored. Technical manipulation, such as on slot machines in game libraries, is not possible.

You can play with your own system and gut feeling, but the algorithms of the system software will go their way.

Our tip:

Gambling is and will always be a game of chance. You are either lucky or unlucky! The motto here is acceptance.

Do I have to pay taxes on a profit?

Only the tax office can answer this question for you. In general, lottery winnings, for example, are tax-free. If you invest, invest or otherwise manage the profit, you have to pay taxes on income, interest, etc., of course.

In the case of winnings in the online casino, this is a matter of interpretation by the responsible tax authority. Recently they too have realized how much money is taxable and have made poker winnings completely taxable, for example.

Slot machines, roulette or blackjack are still 100% recognized as a game of chance and you don't usually have to pay taxes on them.

I'm addicted to gambling, now what?

Gambling addiction is a serious and recognized disease. That's not funny! If you have recognized yourself that you are addicted to gambling, which unfortunately is the case in at least the least cases, you should urgently seek professional help.

If you know someone or suspect that they are addicted to gambling, you should speak to them carefully, offer help and walk this difficult path together.

Our tip:

No matter how, in both cases you can contact these professional bodies with any problems, anonymously if you like:

Online casino questions and answers

All of these services offer online advice, advice over the phone and even via WhatsApp. You will really get help there! Also multilingual (Turkish, Arabic, etc.) and not only in German.

Letzte Änderung am 27. July 2021 durch Maria – the Lady –

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